If you want to fix your UW email quickly then go to the next section and read this part later.
UW Instructors using the Crowdmark.com online grading system rely on commnucating with students for delivery and submission of assignments using the general email address system at UW.
Each UW student has an email alias of the form firstname.lastname@example.org. Here userid is the UW LEARN/QUEST system student login name.
Crowdmark uses student email addresses of this form because it is integrated with the UW LEARN system which uses the same email format.
A student UW email alias is translated into a real UW email address by the UW WatIam system during delivery of email to the student. A student may have the older email@example.com real email address or the newer firstname.lastname@example.org real email address.
Each of the two different real email address forms has its own email client (email reader) at UW.
To read email@example.com email a student uses the
Nexus email client.
(logon with LEARN/QUEST user name and password)
To read firstname.lastname@example.org email a student uses the
Office 365 email client.
(logon with email@example.com but just click in the password field to be taken to another UW login page where you enter your LEARN/QUEST password)
Sometimes students forget to check and set their UW email WatIam setting. Sometimes the wrong UW email client is used. When either happens students don't get email from the LEARN or the Crowdmark systems. To fix the problem students should follow the steps in the next section.
If you think you should be getting email from LEARN, Crowdmark or your instructor but are not then here's what to do:
Davis Centre (DC) IT Service Desk, firstname.lastname@example.org, 888-4567 x31764 or 519-888-4357 (from off-campus). Monday - Friday: 8:30 am-8:30 pm Saturday - Sunday: 12:30 pm-8:30 pmResidence IT Service Desk in Village 1 Community Centre (next to the Front Desk). Monday - Friday: 8:30 a.m. -8:30 p.m. Saturday - Sunday: 12:30pm-8:30pm
A correct setting would be eitherEmail forward (delivery mailbox):
orEmail forward (delivery mailbox): email@example.com
If you don't know which UW email service you are using then visit one of the UW IT help locations above. Do not leave this setting empty else you will not receive UW email from your LEARN courses.Email forward (delivery mailbox): firstname.lastname@example.org
If you are able to read the UW email you sent to yourself but you are still not getting email from the Crowdmark system when your classmates are getting email about their assignments from Crowdmark then email this address email@example.com giving
Mathematics Faculty CTE Liaison
Last modification date: Fri Jan 6 13:05:17 2017.